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Terms and Conditions

This website is hosted on secure servers.

Using this website

These are the general terms of use of our website.

By visiting the website you indicate your acknowledgement and acceptance of these terms of use. If you do not agree with these terms of use you are not entitled to use this website.

We reserve the right to change any of these terms of use at any time and without prior notice. We therefore recommend that you review these terms of use from time to time.

Information and publications

Although we make our best efforts to ensure the accuracy and correctness of the information and publications on the website, we do not accept any liability or responsibility for any inaccuracies or omissions. The views expressed by authors of publications published on the website do not necessarily represent our views. Decisions or actions based on the information and publications provided are for your own account and risk.


You shall indemnify us in respect of any and all claims, costs, losses, expenses and liabilities that we may suffer or incur arising out of (a) any information posted by you on this website or (b) any unauthorised disclosure of confidential information by you.

In particular if you submit any material to this website you represent and undertake the following:

    Not to introduce any computer viruses, routines, worms, bugs, codes, time bombs or any other mechanisms of whatsoever nature that is likely to cause damage to this website or its users.

    To ensure that the information posted is accurate and remains accurate.

    To fully test the software used to post the information on to this website for viruses using the latest high quality virus checking software commercially available in your country and to only post the information on this website if no known viruses were detected.

    To only permit duly authorised representatives to post information on this website in sections specifically designed for you to insert your information.

    Not to insert any obscene, pornographic, profane, abusive, hateful, threatening or offensive material or any material that would constitute a criminal offence, give rise to civil liability or damage our business, reputation and goodwill, or any misleading information relating to us or other users.

    To acknowledge that you are responsible for the material you submit including its legality, reliability, appropriateness, originality and copyright. You are prohibited from posting or transmitting to or from this website any unlawful, threatening, libellous, defamatory, obscene, or other material that would violate any law.

    Not to access or attempt to access any third party information on this website for which you have not been granted access.
Intellectual property

We retain all intellectual property rights, including copyrights and trademarks, in relation to all the information appearing on the website except for the information produced on a bespoke basis for you.

We have the right to use data collected in a format that does not enable your identification, to update and report on statistics used for reports, publicity, marketing and benchmarking comparisons. If these terms of use are not renewed, data collected during the period of usage will still be available for us to use in the provision of benchmarking reports.

No information on the website may be copied, downloaded, published, distributed or reproduced, unless it was uploaded by you or we have given you written authorisation. Requests for authorisation should be addressed to


We and you agree not to disclose any information, copyright, trademarks, database rights or any other information from the website to any third party unless prior permission by us/you has been granted.

Privacy policy

As a visitor to the website you indicate your acknowledgement and acceptance of the terms of the privacy policy.

System security

We work hard to ensure that our systems are secure and that they meet industry standards. Where appropriate, we employ firewalls, encryption technology, user identification systems (e.g., passwords and personal identification numbers) and access control mechanisms to control access to systems and data.

Our web site has security measures in place to protect the loss, misuse and alteration of the information under our control. Only certain employees have access to the information you provide us. They have access only for data analysis and quality control purposes.

Virus protection

We have taken reasonable precautions to minimise the risk from software viruses. However, you should carry out your own virus checks before opening any attachments.

Technical requirements

The website has been designed to operate on the following minimum PC specification:

800 x 600 screen resolution
Internet Explorer web browser version 5.5 or later
JavaScript is enabled
Cookies enabled
A broadband connection for optimum performance


We will be continually improving and enhancing the website. These changes will be made without prior notice, but will be clearly communicated on the website for a period of at least 30 days after any new version is uploaded.

These terms shall be governed by and construed in accordance with English law. All disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the courts of England.

How to contact us

We have a dedicated technical Customer Care team supporting the website.

You can e-mail us at anytime at
office: 01326 317921 mobile: 0758 408 3714 privacy policy | terms and conditions